Contact Filter-Monster

Have a question?

If you have issues or questions, contact Filter-Monster Customer Support. Our Customer Support Team is available Monday - Friday, 8 AM - 6 PM EST. 

We are proud to offer US-based customer Service- our friendly and knowledgeable staff are happy to help. Feel free to call, email, or click the "chat" button on the bottom right of your screen. We look forward to hearing from you.

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FAQ

Where can I find the model and serial number of my unit?

You can usually find the model and serial number of your unit on a silver sticker on the back or bottom of your unit.

Why is my filter indicator light flashing after I replaced/cleaned the filters?

To reset your filter indicator light on any of our models, please hold down the filter indicator icon for 5-8 seconds and the light should reset.

How do I clean my humidifier?

Other than the maintenance specified in the user’s manual, you can always clean your humidifier with 1-part white vinegar and 2-parts water and then give it a good rinse. This can help fight build up from harder water.

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